Shipping & Returns
Processing Time:
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Orders are processed within 1-2 business days (excluding weekends and holidays).
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Shipping Method:
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Enjoy free standard shipping on all orders.
Estimated Delivery Time:
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Standard Shipping: 5-7 business days
Shipping Regions:
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We currently offer free shipping within Australia.
Order Tracking:
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Tracking is available at extra cost. Please contact us to organise payment.
Shipping Restrictions:
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Free shipping is not available for international orders at this time.
Shipping Partners:
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All orders are shipped with Australia Post.
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Additional Information:
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In rare cases, delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier issues. We appreciate your understanding in such situations.
Contact Information:
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If you have any questions or concerns regarding the shipping of your order, don't hesitate to get in touch.
SHIPPING POLICY
Processing Time:
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Orders are processed within 3-4 business days (excluding weekends and holidays).
​
Shipping Method:
-
Enjoy free standard shipping on all orders.
Estimated Delivery Time:
-
Standard Shipping: 5-7 business days
Shipping Regions:
-
We currently offer free shipping within Australia.
Order Tracking:
-
Tracking is available at extra cost. Please contact us to organise payment.
Shipping Restrictions:
-
Free shipping is not available for international orders at this time.
Shipping Partners:
-
All orders are shipped with Australia Post.
​​​​​​​
Additional Information:
-
In rare cases, delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier issues. We appreciate your understanding in such situations.
Contact Information:
-
If you have any questions or concerns regarding the shipping of your order, don't hesitate to get in touch.
REFUND & EXCHANGE POLICY
Refund Eligibility:
XXII offer's refunds on products that meet the following criteria:
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The product is defective or damaged upon receipt.
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The product does not meet the specifications as described.
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You have contacted our customer support within 20 days of receiving the product.
Refund Process:
To initiate a refund, please follow these steps:
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Contact XXII within 20 days of receiving the product/service.
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Provide a detailed explanation of the issue, and if possible, include supporting photos or videos.
Refund Timeline:
Once your refund request is approved, XXII will process the refund within 5 days.
The actual time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
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Cancellations:
If you wish to cancel an order, please get in touch with me as soon as possible at jtsheather@gmail.com.
Contact Information:
If you have any questions or concerns about our refund policy, please get in touch with me at jtsheather@gmail.com.
Policy Changes:
XXII reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By making a purchase from Twenty Two Craft, you agree to and accept the terms of this refund policy.